MODERN DISTRIBUTION MANAGEMENT: CONNECTING WITH CUSTOMERS ESPECIALLY IMPORTANT RIGHT NOW
On Modern Distribution Management’s blog, Lindsay Young relays her pleasant experience at an auto repair shop, and she compares the similarities between the shop and distributors. Right now, “many distributors big and small are taking a closer look at the strength of their customer relationships,” as well they should be.
Modern Distribution Management Excerpt:
It was a pleasure yesterday to take my car to a small repair shop that runs on high levels of customer service. The father-son team that runs the place competes against all sizes; in fact, I would guess most of their competitors are much larger. But I’ve known many to refer friends to the shop. In fact, I was referred myself, and will no doubt return the next time something threatens to fall off my car.
I left with a fixed car, a sense of trust and more money than expected left in my pocket, a rare combination these days on the way out of an auto repair shop. It was a nice reminder of the importance of a positive customer experience each and every time a customer sets foot in your shop.
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